Hermi™ · The Executive Front Office
Your business never sleeps. Your front office shouldn't either.
Hermi™ answers every call and web inquiry, day or night, qualifies it by your rules, and books the consultation or brings in your team.
Or call Hermi now: (541) 588-1021
Conversations with Hermi are recorded and transcribed so Keith can follow up. Privacy policy
- Built for specialized firms
- Your rules, your voice
- Human handoff with context
- Results reviewed at day 90
- Hello. I'm Hermi. How can I help?
- I'd like to set up a consultation.
- I can help with that. May I have your name and the best number to reach you?
Illustrative example
The first impression
What happens when nobody answers?
Every unanswered call is a client deciding whether to try the next name on the list.
Voicemail, busy signals, delayed callbacks, and disconnected intake can leave prospective clients waiting at the very moment they decide whom to trust. Hermi provides an immediate, professional response without asking your staff to be everywhere at once.
In Clio's 2024 secret-shopper study of 500 U.S. law firms, only 40% answered the phone. Source
Try this tonight
Call your own office after 6 p.m. Then call Hermi.
Listen to what a new client hears when your team has gone home. Then call (541) 588-1021 and hear the difference.
The cost of the unanswered call
What are missed calls worth to you?
Enter your own numbers. Nothing you type leaves this page.
Meet Hermi · pronounced “air” + “me”
She doesn't replace your front office. She protects it.
Hermi is built around the way your organization actually works: your services, intake requirements, scheduling rules, terminology, and escalation procedures.
Listens
Calls and web inquiries are received immediately, around the clock.
Understands
Recognizes what the caller needs and how urgent it is, using criteria you approve.
Acts
Captures information, schedules, routes, notifies staff, and updates connected systems.
Learns
Interactions reveal recurring questions, emerging needs, and operational gaps.
How an inquiry moves
From first hello to the right person.
The technology stays behind the scenes. The experience stays with your client.
Real-world scenarios
Different businesses. Different workflows. One intelligent front office.
A new client inquiry
- Inquiry
- Attorney-approved intake
- Consultation scheduling
Try saying: I run a law firm. Show me how you'd handle a new client inquiry.
An appointment request
- Request
- Intake
- Scheduling
- Staff routing
Try saying: I manage a medical practice. Show me how you'd handle a new patient.
An after-hours emergency call
- Emergency call
- Urgency
- Location
- Qualification
- Dispatch notification
Try saying: I own a plumbing company. Show me how you'd handle an emergency at midnight.
A new business inquiry
- Inquiry
- Qualification
- Booking
- CRM record
Try saying: I run an accounting firm. Show me how you'd handle a new business prospect.
Hermi adapts to the organization, not the other way around.
And she remembers
Every conversation makes your front office smarter.
Hermi retains the knowledge and workflows you authorize: how your business operates, what clients repeatedly ask, and where inquiries should go. Over time, it shows you what clients ask most and where inquiries slip, not simply who called.
Human judgment, by design
Hermi knows when to bring in a human.
Not every conversation should be automated. Hermi follows your rules for escalation and hands off with the context already captured, so the client never has to start over.
How we work
Built around your business. Managed with you.
- Assess
Call volume, intake, calendars, systems, and requirements.
- Engineer
Workflows, approved knowledge, qualification criteria, voice, and escalation rules.
- Deploy
Configure, test, integrate, and go live.
- Refine
The first 90 days establish baselines and improve on real interactions.
- Expand
Additional intelligent workflows once the front office runs reliably.
Engagement
An operational partnership, not another software subscription.
Implementation
Setup and launch
Configuration, intake engineering, calendar and system integration, voice and persona calibration, testing, and launch, all defined in a written scope.
First 90 days
Establish. Measure. Refine.
Baseline metrics, conversational refinement on real interactions, and a results review at day 90.
Ongoing
Ongoing management, directly with Keith
Month-to-month partnership, with the person who built your system accountable for its performance.
Setup from $2,500 · Monthly from $750 · 90-day minimum, then month-to-month. Final scope and investment are set in a written proposal after the Executive Consultation.
Beyond the front desk
The front office is only the beginning.
Hermi Concierge™
Front-desk coverage, intake, qualification, scheduling, routing, and human handoff.
Hermi Intelligence™
Patterns in client conversations, turned into marketing, content, service, and product insight.
Hermi Operations™
Approved back-office workflows: administration, intake, reporting, and internal routing.
One system. Expanding intelligence.
Trust
Designed for organizations where trust matters.
Law
- Confidential intake
- Controlled workflows
- Human escalation
Healthcare
- Privacy-conscious architecture
- Configurable workflows
- Compliance needs, such as HIPAA, scoped before launch
Professional services
- Qualification
- Scheduling
- CRM integration
Service businesses
- After-hours coverage
- Urgent intake
- Dispatch
Security, privacy, data handling, and compliance requirements are addressed during implementation according to each organization's needs.
The principal behind Hermi
Built on precision, discretion, and service.
Organic AI Business Solutions™ is a founder-led advisory that designs, launches, and personally manages each Hermi system. Its founder spent his career as an executive chef and restaurateur, where nothing leaves the pass unless it is right. He brings that same standard to every system he builds.
“In a great restaurant, you never see the work. You only notice when it is missing. I build every Hermi system to that standard, and I stay accountable for how it performs.”
After-hours first-impression audit
Find out what a new client hears after hours.
Request a free first-impression audit. We will place one after-hours call to your office's main line and send you a one-page report on what a new client experienced.
We call only offices whose owner has asked us to, and we do not record the call.
Questions
What firms ask before they begin.
Will Hermi sound robotic?
Call (541) 588-1021 and judge for yourself.
Does Hermi replace my staff?
No. She doesn't replace your front office. She protects it, answering the calls and inquiries your team can't reach and handing off with the details already captured.
How is Hermi different from an answering service or a do-it-yourself AI tool?
Hermi is designed, deployed, and managed for you. She is built around your services, intake requirements, scheduling rules, terminology, and escalation procedures, and you work directly with the person accountable for her performance.
What happens when Hermi can't help with something?
She follows your rules for escalation and hands off with the context already captured, so the client never has to start over.
What kinds of organizations does Hermi serve?
Law firms and other professional practices, healthcare practices, professional services firms, and service businesses. Each system is built around how your organization works.
How long does setup take?
Each engagement begins with an assessment and a written scope, and the timeline is set there. Hermi goes live only after she has been configured, tested, and integrated with your systems.
How does the engagement work?
A one-time setup covers configuration, intake engineering, integration, testing, and launch. The first 90 days establish baselines and refine Hermi on real interactions, ending with a results review. After that, the partnership continues month to month.
What does it cost?
Setup starts at $2,500 and monthly service at $750, with a 90-day minimum and then month-to-month. Your final scope and investment are set in a written proposal after the Executive Consultation.
Are conversations with Hermi recorded?
Yes. Conversations with Hermi on this website and by phone are recorded and transcribed so Keith can follow up. Our privacy policy explains how that information is handled.
Your next important call shouldn't reach voicemail.
See what Hermi can do for your organization.
Or call Hermi directly: (541) 588-1021
Conversations with Hermi are recorded and transcribed so Keith can follow up. Privacy policy